Frequently Asked Questions

Shipments are sent by FedEx International Priority^® (2–3 Business Days) and are also insured.

The shipping rate is based on package weight, size, and destination country. For example, shipping a package to US costs $ 44.00 (up to 4.4 lbs).

We always recommend to exhaust the minimum order amount of $ 30.00, in order to keep shipping fees reasonable.

During the checkout process, you can see all shipping fees and extra costs at the end of the bill before you confirm the order. If you change your mind, you can still cancel your order.

Shipments may require additional customs fees. Please inform yourself before ordering.

We process orders Mondays through Fridays within 24 hours after you place your order. Added to this is the time the parcel service needs to deliver your order, usally 2–3 Business Days to the US. The delivery period can differ greatly depending on what country it is being sent to and always depends on how fast the parcel is released by the local customs. Please remember that we unfortunately have no control over delivery dates.

We always issue an auto-generated confirmation e-mail, confirming that your order went through. If you don’t receive this e-mail, please look in your spam folder. Auto-generated e-mails sometimes end up there.

After logging into the RammsteinShop, you can also view your orders in the “ My Account” section. In the Order History area, you can check and see if we received your order.

The goods must be returned in perfect condition, unwashed and in their original packaging.
For returns within Germany, Rammstein Merchandising oHG refunds the shipping costs.

If you are a registered user of our shop:
You can simply log into your account, view the relevant order, click the link return form and select the items you wish to return.

If you placed the order as a guest:
Please follow the return instructions in your shipping confirmation email.

If you can't find the email (please also check the spam inbox), please use our contact form.

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Please return the goods at your own expense as a franked parcel to the following address:

EFM Event Logistics
20925 Bonita Street
Carson, Ca 90746

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Please keep the delivery note. Our Terms and Conditions state that, in the case of a supplier error or if defective goods were delivered, we will pay back the costs of the return delivery.

Once we have received and processed the return, you will be notified by email.

Please find more information about the right of withdrawal here.

We automatically delete your account if it is left inactive for 18 months

Only LIFAD members can benefit from the LIFAD discount. In order to become a LIFAD member, you must purchase the LIFAD Membership for 25.00 USD. This is a one year membership and will automatically expire 365 days (one year) from the purchase date. We will inform you ten days before expiration so that you may renew your LIFAD Membership by paying the annual fee.

To become a member click here: LIFAD.

After the purchase of a membership, you must logout and then login againin order for the system to recognize you as a LIFAD Member.

1. Purchase LIFAD membership
2. Logout
3. Login - receive the discount!!

If you forgot your password, click here: “ Forgot your password?”. Enter your e-mail address and click “Continue.” Instructions on how to reset your password will then be sent to you via email.

With your new password, you can log into the RammsteinShop and into LIFAD.

After you log into the RammsteinShop, you can change your password at any time. Just go to “ My Account” and click on “ ACCOUNT PASSWORD”.

To learn about important date and information regarding RAMMSTEIN, please subscribe to the Official Newsletter.

Please send a self-adressed envelope with international response coupons (IRCs) (Attention! Consider current postage for Germany!) to the following address and you will get your autograph (printed) by post:

Rammstein Merchandising oHG
Hertzstraße 63B
13158 Berlin
Germany

Only one card per address!
Unstamped return envelopes can unfortunately not be considered.